Home / Support / Technical Support SLA levels
Select your SLA plan
We have a three different SLA plans. Free, Standard and Premium Support.
Price for Premium support depends on product. This SLA can be purchased at selected product page.
| |
Free |
Standard |
Premium |
| HelpDesk* |
low priority |
24-48 hours
(4 tickets/month) |
not more than 24 hours
(8 tickets/month) |
| LiveSupport* |
- |
yes |
high priority |
| Learning Courses |
limited |
yes |
yes |
| Custom Learning Courses |
- |
- |
yes |
| Private Download area* |
- |
yes |
yes |
| Duration terms |
- |
6 months |
1 year |
| Free updates |
- |
1 year |
1 year |
| Major update warranty |
- |
30 days after purchase date |
60 days after purchase date |
| Price |
- |
included in product price |
depends on product |
* HelpDesk. This is a time to first answering to support request.
* LiveSupport available during busines days only from 09:00 to 18:00 (+01:00 GMT)
* Download area contains additional files and latest beta version of our products
|
