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Home / Support / Technical Support SLA levels

Select your SLA plan

We have a three different SLA plans. Free, Standard and Premium Support.

Price for Premium support depends on product. This SLA can be purchased at selected product page.

  Free Standard Premium
HelpDesk* low priority 24-48 hours
(4 tickets/month)
not more than 24 hours
(8 tickets/month)
LiveSupport* - yes high priority
Learning Courses limited yes yes
Custom Learning Courses - - yes
Private Download area* - yes yes
Duration terms - 6 months 1 year
Price - included in product price depends on product

* HelpDesk. This is a time to first answering to support request.
* LiveSupport available during busines days only from 09:00 to 18:00 (+01:00 GMT)
* Download area contains additional files and latest beta version of our products

 

 
 
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